Complaints Statistics 1 January – 31 March 2021

Published 24/04/2024   |   Last Updated 23/09/2024   |   Reading Time minutes

Complaints carried forward from 2019-20

One complaint was carried over and on hold to avoid the risk of prejudice to police investigations. That complaint is now being investigated

New complaints

The following Tables give information of complaints received in the first, second, third and final quarters of 2020-21. For an explanation of the Tables please refer to Section 3 of the Annual Report 2019-20

Table 1: Complaints received, source and admissibility (see last year comparison below)

Q1 Q2 Q3 Q4 Total
Received 14 80 18 105 217
% by public 92.9% 99% 72% 93% 94%
% by Member 0% 0% 28% 6% 5%
% by Clerk of the Senedd 7.1% 1% 0 1% 1%
% not admissible 85.7% 10% 22% 46% 41%
% admissibility not decided by period end 14.3% 90% 61% 40% 51%

Table 2: Reasons for inadmissibility

Q1 Q2 Q3 Q4 Total
1 Not in writing (criterion i) 0 0 0 0 0
2 Not about conduct of identified Member (Criteria ii &iv) 1 1 0 0 2
3 Anonymous complaint or complaint not sufficiently identified (criterion iii) 0 0 0 0 0
4 Not within the time allowed (criterion v) 0 0 1 0 1
5 Insufficient evidence to justify further investigation (criterion vi) 11 7 21 47 86

Table 3: further explanation of complaints found inadmissible due to insufficient substance to justify further investigation (criterion vi)

Q1 Q2 Q3 Q4 Total
5a Insufficient evidence 0 1 1 12 14
5b Standard of service 0 0 1 1 2
5c Below registration threshold 1 0 0 0 1
5d About Ministerial conduct 4 3 1 2 10
5e About conduct in Siamber 0 0 0 3 3
5f Expression of opinion 6 3 18 29 56
5g Other 0 0 0 0 0

Table 4: complaints by subject matter

Q1 Q2 Q3 Q4 Total
Conduct on social media 6 5 7 42 60
Misuse of resources 1 2 0 23 26
Standard of service 1 2 2 2 7
Failure to register/declare an interest 2 66 5 22 95
Outside remit 4 3 1 4 12
Other conduct 0 2 3 12 17
TOTAL 14 80 18 105 217

No results were found