Complaints Statistics 1 October – 31 December 2021

Published 24/04/2024   |   Last Updated 23/09/2024   |   Reading Time minutes

Complaints carried forward from 2020-21

The eight complaints that were outstanding from 2020-21 due to my having to postpone my consideration to allow criminal proceedings to take their course have now been completed and passed to the Committee for consideration.

New complaints

The following Tables give information of complaints received in the third quarter of 2021-22.

Table 1: Complaints received, source and admissibility

  Q1 Q2 Q3 Q4 Total
Received 7 5 11    
% by public 85% 100% 82%    
% by Member 0% 0% 0%    
% by Clerk of the Senedd 15% 0% 18%    
% not admissible 85% 100% 73%    
% admissibility not decided by period end 0% 60% 27%    

 

Table 2: Reasons for inadmissibility

    Q1 Q2     Q3 Q4 Total
c.f   cf  
1 Not in writing (criterion i) 0 0 0 0      
2 Not about conduct of identified Member (criteria ii &iv) 0 0 0 0      
3 Anonymous complaint or complaint not sufficiently identified (criterion iii) 0 0 0 0      
4 Not within the time allowed (criterion v) 0 0 0 0      
5 Insufficient evidence to justify further investigation (criterion vi) 6 2 2* 8      

*Three complaints were c.f from Q2 awaiting admissibility decision.  One was admissible, two not admissible.

Table 3: Further explanation of complaints found inadmissible due to insufficient substance to justify further investigation (criterion vi)

    Q1 Q2 Q3 Q4 Total
5a Insufficient evidence 3 2 3    
5b Standard of service 2 0 3    
5c Below registration threshold 0 0 0    
5d About Ministerial conduct 1 0 1    
5e About conduct in  Siambr 0 0 1    
5f Expression of opinion 0 0 0    
5g Other 0 0 0    

 

Table 4: complaints by subject matter

  Q1 Q2 Q3 Q4 Total
Conduct on social media 0 0 0    
Misuse of resources 1 0 3    
Standard of service 2 4 3    
Failure to register/declare and interest 1 1 2    
Outside remit 1 0 2    
Other conduct 2 0 1    
TOTAL 7 5 11    

  [1] For an explanation of the Tables please refer to Section 3 of the Annual Report 2020-21