Community Case worker / Community Liaison Officer working for Heledd Fychan MS
Salary range (pro rata): £26,153 - £38,039
All new staff are expected to enter on the scale minimum of the appropriate pay band. Individual staff will, subject to satisfactory performance, move up the incremental scale one point at a time on the anniversary of their commencement of employment until they reach the scale maximum for their band.
Working hours: 14
Appointment type: Permanent
Location: Pontypridd
MBS ref: MBS-058-24
Purpose of job:
To provide the Member of the Senedd with administrative, constituency, parliamentary and publicity support ensuring that standards of confidentiality are maintained.
Main duties:
- Respond to enquiries from constituents, community groups, other politicians, pressure groups
- Develop and maintain casework system ensuring all cases are logged; monitor progress and ensure all identified actions are taken
- Ensure records are kept and information managed confidentially in line with the Data Protection Act
- Carry out research into local, regional, national and international issues as required, and ensure the politician is made aware of any relevant matters
- Develop knowledge on specialist areas, arrange surgeries if requested and offer support on the day
Essential knowledge and experience:
- Some experience of administrative work and knowledge of office systems
- Experience of Caseworker software
- Experience of a comparable role dealing with complex correspondence, diaries and events and running a busy office
- Knowledge and understanding of issues relevant to the local area
- Understanding of, and commitment to, combating discrimination and promoting the equality of opportunities and the Nolan Principles of Public Life
Essential qualifications:
- Degree or equivalent in a relevant subject or;
- NVQ Qualification level 3 or 4 or equivalent in a relevant subject or;
- Demonstrable numeracy and literacy skills e.g. English and Maths GCSE (or equivalent) at Grade C or above.
You are advised to read the full Job and Person Specification before applying for this post. For details about the post and to apply, please contact Eleri.Griffiths@senedd.wales
- Job and Person Specification
- Application Form
- Important Information
- Benefits of working for a Member